Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store and then choose any item(s) that you wish to buy, enter the personalisation details on the product pages and add to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for further details that are required to complete your order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
AVAILIBILITY OF GOODS
Although we keep many items in stock and our website updated, in the event of being unable to process your order we will let you know by email, giving you the option to cancel. Some of our products, such as, personalised and engraved items have an extended delivery timescale, this is stated on the individual product details, where applicable.
We endeavour to provide accurate images of all products shown on this website, however, monitors & electronic displays can vary their reproduction of colour/dimension and therfore, some variation may occur between the product images displayed and the actual products supplied.
SHIPPING AND HANDLING
Almost all of our gifts are dispatched via Royal Mail, however sometimes larger or bulky orders will sent by courier.
Standard postage Royal Mail 48 (2nd class). This service costs £2.99 per order.
Once dispatched, Royal Mail aim to deliver your order within 2-3 working days.
Standard postage Royal Mail 24 (1st class). This service costs £4.99 per order.
Once we’ve dispatched, Royal Mail aim to deliver your order within 1-2 working days.
Please remember that Royal Mail delivery times are only estimates and can take longer, especially during busy times of the year.
Next Day Delivery
We do offer a Next Day Delivery service on selected gifts for an additional charge.
Each individual product page shows if it is possible to choose this service.
The cost for this service is charged in addition to the postage charge at the checkout and is per item.
Please allow an extra day for delivery to Northern Ireland and addresses in some parts of Scotland.
All of our items are ‘made to order’ for you, either by ourselves or by our specialist suppliers. The production and personalisation process usually takes between 1 and 5 working days, but can take longer at busy times of the year. Each individual product page will give a guide to the time needed to make the item for you. Weekends and Bank Holidays are not counted as working days. If you need any advice, please do email us before placing your order.
We do not currently ship outside of the UK.
PURCHASING GOODS SECURELY OVER THE INTERNET
Shopping with us is very secure. We have taken the following steps to ensure that your details stay secure:
The checkout takes you to the Worldpay secure server to process your details using SSL/128 bit encryption, the highest level of security available, you can check this by looking for the padlock symbol when you reach the page where your card details are requested. Worldpay process your card payment directly, we are not able to see or store your card details and they are not held in clear text on any web site.
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks. New Forest Trading Company Ltd is 100% PCI DSS compliant.
To increase the security of Internet transactions Visa and Mastercard have recently introduced 3D-Secure (like an online version of Chip and PIN). Depending on the card you have chosen to use you may be asked by your card issuer for further authentication.
We also accept payments via PayPal. All payment details using this method are encrypted and processed directly by PayPal. You do not need a Paypal account to use Paypal and can checkout as a guest on Paypal.
We never see your debit or credit card details.
Simply let us know by email within 24 hours of placing your order and you will be refunded in full providing your order has not been despatched engraved or personalised for you. If your order has been despatched or already engraved/personalised then our normal returns policy applies.
We are sure you will be delighted with your order. With the exception of engraved, personalised and special order items, if you are not completely satisfied with the goods please email us with your order number and request a returns number within 14 days of receipt. Once you have obtained a returns number simply return the goods to us at any time within 14 days of informing us you wish to return. Please note that we are unable to accept returns without a returns number
You will receive a full refund of the goods minus postage, all we ask of you is to take reasonable care of both the goods and their packaging prior to return. Refunds will be made using the same method as the original purchase.
Return postage is at the customers own expense. You are advised to obtain a certificate of posting and use a delivery service that insures you for the value of any goods being returned, as we can not be held responsible for any lost or damaged items in the post.
Unfortunately, unless faulty, we cannot accept returns of engraved, personalised or special order items. Please ensure that you have provided us with the correct engraving / personalisation details (names, dates etc.) as we cannot be held responsible for mistakes once items have been produced for you.
PLEASE NOTE. For us to provide a fast service to our customers some items are sent immediately to production. We ask that you please check carefully your order on your computer screen at the checkout and the order received email that is sent as soon as you place your order. The order received email confirms the all the details we have received to produce your order and your items will be produced with the exact spelling and wording you provide.
In the event of the wrong item being received, we will happily exchange this for you without charge and refund any postage costs involved in sending the wrong item back.
We ensure that everything leaves our premises very well packaged. Boxes are labelled as fragile where appropriate. Please contact us within 14 days of receipt to arrange a replacement.
We shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet a delivery date.
New Forest Trading Company Ltd fully conforms with the requirements of the Data Protection Act, 1998 and is committed to protecting your privacy. We guarantee that all our customer information is kept confidential. The information collected from this site is used to take, process and fulfill customer orders. We will never collect sensitive information about you without your consent.
New Forest Trading Company Ltd is 100% PCI DSS compliant.
New Forest Trading Company Ltd does not sell, trade or rent your personal information to third parties. You will never receive 'junk mail' of any kind as a result of shopping with us.
AGREEMENT TO THESE TERMS AND CONDITIONS
Sales of goods by New Forest Trading Company Ltd are subject to and governed by English Law. By placing your order with New Forest Trading Company Ltd, you have agreed to the above terms and conditions. None of these terms and conditions affect your statutory consumer rights.